Digital Locks & Locker Management

Quick Get Started Guide: Smart Lockers User

A visual guide to downloading the Awaio app, signing in, and using smart lockers to find, book, scan, and manage your storage.

How to re-pair a lock to the app Admin

How to reconnect a smart lock to the Awaio mobile app through the community resources interface.

Awaio Smart Locks: Mounting & Setup Admin

How to physically mount Awaio smart locks on lockers and activate them in the mobile app by scanning the barcode.

Awaio Locks: Manufacturer Installation Guide Manufacturer

How locker and cabinet manufacturers should mount, test, and hand off Awaio smart locks before shipping storage units to a customer.

Three ways to give multiple people access to a locker Admin

Team Access, Bookable by team, and access linked to a booking rule — three different mechanisms for sharing a locker, and when to use each.

Grab & Go for Smart Lockers User

How to use Grab & Go to quickly claim a smart locker for short-term storage using the Awaio mobile app.

How to Update Firmware for Lockers Admin

How to check how many locks in your community need a firmware update, and push the update to a whole group of them at once.

How to Turn On Service Mode for Lockers Admin

How to enable service mode (formerly install mode) for a single Awaio smart lock, or bulk-enable it across a whole locker cluster.

Setting up access to doors, gates, and lockers User

How to use Access groups to control who can open doors, gates, lockers, and other lock-controlled entry points in your workspace: bundle one or more locks into a named access group, share it with specific teams or communities, and activate or deactivate it to instantly grant or revoke entry.

Bulk Open All Lockers (Admin Guide) Admin

How administrators can bulk open all lockers in a cluster at once using the Manage devices screen in the Awaio app.

Admin Guide: How to Open Awaio Smart Lockers Admin

How administrators can unlock any smart locker in an emergency using Scan QR or the app's Resources view.

Forcing open a cabinet and replacing the lock (in rare cases) Admin

What to do when a smart locker pin gets stuck or the lock assembly becomes loose: including battery replacement and re-mounting steps.

Unable to Connect to Lockers (Admin Guide) User

Admin troubleshooting guide for when users can't open lockers: covers lock configuration, activity checks, and when to contact support.

Unable to Open Lockers (User Guide) User

Step-by-step troubleshooting guide for users who can't connect to or open an Awaio smart locker.

Samsung/Android Phones Can't Connect to Lockers User

How to fix Bluetooth locker connectivity on Samsung and Android devices by enabling Nearby devices and Location permissions.

Battery Management Admin

How Awaio smart locks monitor battery status, trigger alerts before a lock auto-unlocks, send a monthly service summary email, and what to do with unused lockers every 6 months.

How to change the battery in your Awaio lock and update the battery data Admin

Step-by-step guide to replacing the CR123A battery in an Awaio smart lock and syncing the new battery data in the app, one lock at a time or a whole cluster at once.

Parcel & Delivery: Quick setup guide Admin

How to configure smart lockers as delivery points in the web portal by creating a delivery team, booking rule, and tagging lockers.

How to create a delivery with Parcel & Delivery User

How delivery team members create a new delivery in the Awaio app: selecting a compartment, adding a title, choosing recipients, and opening the locker.

Receiving a delivery (Parcel & Delivery) User

How to pick up a delivery that has been shared with you using the Parcel & Delivery feature in the Awaio app.