Keeping your Awaio smart locks on the latest firmware fixes bugs and adds new features. Locks are grouped by place, floor, and cluster, so you can push a firmware update to a whole group at once instead of updating locks one by one.

Note: You need admin access to the community the locks belong to. Keep the locks within Bluetooth range for the whole update — don't close the app or walk away while it's installing.

Step 1: Tap your profile picture in the top-right corner of the homescreen, then under Communities select your community. The Devices card shows how many locks currently need a firmware update.

Devices card on the community screen showing the firmware update count

Step 2: Tap Linked under Devices, then find the place, floor, or cluster you want to update. Tap Update all under its Firmware update count.

Update all button under Firmware update for a device group

Step 3: Review the devices queued for the update, then tap Start install.

Install firmware screen listing devices with Start install button

Step 4: Wait while each device installs and verifies the new firmware. Keep the locks in Bluetooth range and don't leave the screen.

Installing firmware screen with devices verifying the update

Step 5: Once every device has finished, tap Done.

Installing firmware screen showing completed devices with Done button

If you have further questions, feel free to contact us via our website chat (awaio.com) or email us at support@awaio.com.