Keeping your Awaio smart locks on the latest firmware fixes bugs and adds new features. You can update a single lock from its device details, or push an update to every lock in a cluster at once from the Manage devices screen.
Note: You need admin access to the community the lock or cluster belongs to. Keep the lock or locks within Bluetooth range for the whole update — don't close the app or walk away while it's installing.
Part 1: Single lock
Step 1: Tap your profile picture in the top-right corner of the homescreen, then under Communities select the community the lock belongs to.
Step 2: Tap Resources.
Step 3: Find your locker and tap its lock icon.
Step 4: On the device details screen, tap Update next to the Firmware row.
Step 5: Tap Start install.
Step 6: Wait while the firmware installs. Keep the lock in Bluetooth range and don't leave the screen.
Step 7: Once it's finished, tap Done.
Step 8: The device details screen now shows the new firmware version.
Part 2: Locker cluster
Instead of updating locks one by one, you can push a firmware update to every lock in a cluster at once from the Manage devices screen.
Step 1: Tap your profile picture in the top-right corner of the homescreen, then under Communities select your community.
Step 2: Tap Resources.
Step 3: Find the cluster you want to update and tap the lock icon in the top-right corner.
Step 4: On the Manage devices screen, switch to the Firmware Update tab.
Step 5: Tap Update.
Step 6: Confirm by tapping Yes on the "Update firmware on all included devices?" prompt.
Step 7: Every included lock updates in turn. Keep them in Bluetooth range until the progress bar finishes for all of them.
If you have further questions, feel free to contact us via our website chat (awaio.com) or email us at support@awaio.com.
