Legal
Privacy Policy
How we collect, use, and protect your personal data across our services, apps, websites, and digital channels.
Last updated: March 2026 · Awaio AB · Corp. ID: 559257-9832
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This privacy policy details how we process and protect your personal data. It covers processing when using our services, apps, websites, and digital channels where reference is made to this policy.
The policy does not cover processing undertaken by us in the role of a data processor. Personal data is information that can identify you directly or indirectly.
We take steps to ensure that the personal data we store is protected and that our processing is in accordance with applicable legislation, regulations, and our internal guidelines.
Coverage
Who is covered?
This privacy policy covers:
- Users of our services and apps where reference is made to this policy, as well as our websites and digital channels.
- Contact persons for a customer, supplier, or partner of Awaio.
- External parties who have contact with or otherwise communicate with Awaio.
Awaio AB is responsible for the processing of personal data described in this policy.
Data sources
Where do we collect personal data from?
We collect personal data from the following sources:
You
When you create a user account, use our apps and services, contact us, visit our websites, sign up for an event, or take part in a survey.
Social platforms
If you visit our channels on social networking platforms (e.g. Facebook or LinkedIn), we collect the data you provide via those channels.
Partners
When we charge for services or carry out an event or activity together with a partner, we may receive data from them.
Public sources
Publicly available sources such as websites, various registers, and databases.
External parties
Third parties that provide us with your personal data, such as in connection with communication.
Purposes
Why do we process your personal data?
Below is a list of the purposes for which we process personal data. Not all processing may apply to you, this depends on your relationship with us.
Providing our apps and services
To give you access to the app or service and manage your user account.
Communicating about our apps and services
To inform you about updates, provide operational information, and answer your questions.
Processing orders of services
To register orders and communicate with you about them.
Managing payments
To register payments and communicate with you regarding them.
Managing the customer or supplier relationship
To register contact persons, manage agreements, and administer invoices.
Following up and evaluating the relationship
To follow up and evaluate customer or supplier relationships and cooperations.
Communication between employees and external parties
We process personal data when applicable in connection with such communication.
Communicating offers via various channels
To send you tailored offers via e-mail or social media. You may unsubscribe at any time.
Managing our newsletters
To send and manage newsletters. Unsubscribe at any time via the link in the newsletter.
Carrying out events and other activities
To register your participation and communicate with you about the event or activity.
Answering questions
To process the data you provide when contacting us so we can answer your question.
Conducting surveys
To collect your views on our business, products, and services.
Enabling functionality on our websites
To remember your settings and provide a better experience on our websites.
Following up on app and website usage
To collect and analyse visitor and user statistics across our apps, services, and websites.
Recording phone calls
For training and quality purposes. You will be informed and can opt out.
Ensuring technical functionality and security
For security logging, error handling, and backups.
Managing and defending legal claims
When necessary in connection with a dispute or lawsuit.
Fulfilling legal obligations
To fulfil accounting or data protection obligations and other legal requirements.
Data sharing
Which recipients do we share personal data with?
When necessary, we share your personal data with the following categories of recipients:
Partners
Payment and event partners when processing invoices or organising activities together.
Social networking platforms
Platforms we use to communicate our services and run advertising.
External parties
Parties you or Awaio communicate with, such as by e-mail.
Service providers
IT, storage, and communication providers engaged by Awaio. They act as data processors on our behalf and are contractually obliged to protect your data.
Other recipients
External advisors, public authorities, courts, or the police when required to manage legal claims, fulfil legal obligations, or respond to a lawful request.
Your rights
What rights do you have?
You have certain rights under data protection legislation in relation to the personal data we hold about you:
Request access
Request a copy of the personal data we hold about you.
Request rectification
Request correction of personal data that is incorrect or incomplete.
Withdraw consent
Withdraw consent to processing based on consent at any time.
Request erasure
Request deletion in some circumstances, subject to legal retention obligations.
Unsubscribe
Opt out of marketing and mailings via the unsubscribe link in any mailing.
Request restriction
Ask us to restrict processing in certain circumstances.
Object to processing
Object to processing based on legitimate interests for reasons specific to your situation.
Data portability
Request a copy of your data in a structured format to transfer to another service.
To exercise any of these rights, contact us using the details in the Questions section below.
Security
Where & how we protect your data
We always endeavour to store personal data within the EU. In some cases your data is shared with recipients outside the EU/EEA, for example service providers engaged by us. We ensure appropriate security measures and data transfer agreements are in place in all such cases.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access and unnecessary storage. We have implemented various policies for this purpose.
Your password protects your Awaio account. We recommend using a strong, unique password, never sharing it, restricting access to your devices, and logging out after each session.
Changes
Updates to this policy
We may update this privacy policy from time to time. We will notify you in advance by appropriate means, such as a message on our website or by e-mail, before any material changes take effect. The latest version is always available on this page.
Contact
Questions?
Should you have questions about this policy or wish to invoke any of your rights, please contact us. If you are not satisfied with our answers, you have the right to lodge a complaint with the Swedish Data Protection Authority.
Company
Awaio AB
Corp. ID: 559257-9832
Detailed information
Processing of personal data
Detailed information on the categories of personal data we process, the legal basis, and how long we store the data for each purpose.
Providing our apps and services
Personal data
- Identity information
- Communication
- Contact information
- Organisational information
- Profile data
- Technical data
Legal basis
Fulfilment of agreements, processing is necessary to fulfil the applicable terms for the app or service.
Communicating about our apps and services
Personal data
- Identity information
- Contact information
- Profile data
- Technical data
Legal basis
Fulfilment of agreements, processing is necessary to fulfil the applicable terms for the app or service.
Processing orders of services
Personal data
- Identity information
- Communication
- Contact information
- Order information
- Organisational information
Legal basis
Legitimate interest in managing orders of goods and services. Fulfilment of agreements if the order is placed by an individual firm.
Managing the customer or supplier relationship
Personal data
- Identity information
- Communication
- Contact information
- Payment and purchase information
- Order information
- Organisational information
Legal basis
Legitimate interest in managing customer or supplier relationships. Fulfilment of agreements when concluded with an individual company.
Communicating offers via various channels
Personal data
- User-generated data
- Audio and video material
- Identity information
- Contact information
- Order information
- Technical data
Legal basis
Legitimate interest in communicating and distributing offers about our services.
Managing our newsletters
Personal data
- Identity information
- Contact information
Legal basis
Legitimate interest in managing our newsletters.
Answering questions
Personal data
- Identity information
- Communication
- Contact information
- Order information
- Organisational information
Legal basis
Legitimate interest in responding to your question.
Enabling functionality on our websites
Personal data
- Technical data
Legal basis
Legitimate interest in enabling website functionality for a better user experience.
Following up on usage of apps, services, websites and digital channels
Personal data
- User-generated data
- Technical data
Legal basis
Legitimate interest in following up and evaluating use of our websites, digital channels, apps, and services.
Ensuring technical functionality and security
Personal data
- All relevant categories of personal data
Legal basis
Legitimate interest in ensuring necessary technical functionality and security.
Managing and defending legal claims
Personal data
- All categories necessary for the specific legal claim
Legal basis
Legitimate interest in managing and defending legal claims.
Fulfilling legal obligations
Personal data
- All categories necessary for fulfilling the specific obligation
Legal basis
Legal obligation.
Reference
Categories of personal data
| Category | Examples |
|---|---|
| User-generated data | Clicks, visits, and behaviour on our websites, apps, and services. |
| Audio and video materials | Photography, film, audio recordings. |
| Health data | Allergies or other intolerances. |
| Identity information | Name, personal identity number, username, IP address. |
| Communication | E-mail content. |
| Contact information | Address, phone number, e-mail address. |
| Payment and purchase information | Card data, purchase information, transaction history. |
| Order information | Service, delivery time, price. |
| Organisational information | Title, company or organisation name, address. |
| Profile data | Profile settings. |
| Technical data | App version, device info, OS, browser, screen size, internet connection. |
Appendix A
Google User Data
To comply with the Google API Services User Data Policy and Google APIs Terms of Service, this section details how our applications use, store, and share Google user data.
Consent
When you connect your Google account, we request explicit consent before accessing any Google user data. You may revoke access at any time via myaccount.google.com/permissions.
Authentication data Required
Email, Name, Surname, Given name, Display name, used to uniquely identify you when authenticating and shared within your organisation's Awaio platform for context.
Extended user profile Optional
Organization, Department, Job Title, Phone numbers, Mobile phone, Photos, opt-in only. Stored and shared within the Awaio platform for context about users.
Calendar data Optional
Subject, Start/end time, Organizer, Participants, iCalUid, Recurrency data, opt-in only. Calendar data is not stored in the Awaio platform; it is used only in device memory to help you book resources. When a Google calendar event is used to create a booking, relevant fields are stored in the platform.
Data storage, sharing, and retention
All data in the Awaio platform is securely stored and encrypted in transit. No Google user data is shared with third parties. For retention periods, see "Providing our apps and services" in the detailed processing section above.