Troubleshooting

Can't log in? Try these fixes first User

Common causes of login problems in Awaio — repeated sign-outs, Google consent loops, invite/community mismatches — and how to fix each one.

Can't login with Microsoft User

How to fix Microsoft login errors in the Awaio app.

Enable debug/log mode from the mobile app User

How to activate debug mode in the Awaio mobile app and send diagnostic logs to support.

Enable debug/log mode from the Admin Portal or web app Admin & User

How to send diagnostic logs to support from the Awaio Admin Portal or web app.