Troubleshooting

Unable to Open Lockers (User Guide) User

Step-by-step troubleshooting guide for users who can't connect to or open an Awaio smart locker.

Samsung/Android Phones Can't Connect to Lockers User

How to fix Bluetooth locker connectivity on Samsung and Android devices by enabling Nearby devices and Location permissions.

Can't log in? Try these fixes first User

Common causes of login problems in Awaio — repeated sign-outs, Google consent loops, invite/community mismatches — and how to fix each one.

Can't login with Microsoft User

How to fix Microsoft login errors in the Awaio app.

Enable debug/log mode from the mobile app User

How to activate debug mode in the Awaio mobile app and send diagnostic logs to support.

Enable debug/log mode from the Admin Portal or web app Admin & User

How to send diagnostic logs to support from the Awaio Admin Portal or web app.