If Awaio support asks you to send logs, you can activate debug mode from the Admin Portal or web app. This works whether or not you can log in.

If you can log in

  1. Click the User Menu in the upper right corner (your photo or initials).
  2. Select Send logs.
User menu dropdown showing Send logs option
  1. Activate sync logs.
Sync logs activation screen
  1. Share the session ID with the Awaio support team: usually only the first 5 characters are needed.
Session ID dialog

If you cannot log in

  1. On the login page, double-tap the Awaio logo.
Login page: double-tap the Awaio logo
  1. An ID is generated: send it to the support team (first 5 characters are sufficient).
Session ID dialog

If you have further questions, feel free to contact us via our website chat (awaio.com) or email us at support@awaio.com.