What you need

  • Small Philips screwdriver
  • Awaio CR123A (3V) battery: available at awaio.com
  • The Awaio app with admin access
CR123A 3V battery used in Awaio smart locks

Before you begin

Make sure you have admin access to the correct Community and Resources, and that you can see the Devices overview in the app showing which locks need service.

Step-by-step

Step 1: Activate install mode

Place the lock into install/service mode to prevent accidental door closure during battery removal.

Tap "Turn on install mode" in the lock control panel

Step 2: Unlock the locker

Unlock the device to access the internal battery compartment.

Tap Open to unlock the locker

Step 3: Remove the battery latch

Use a Philips screwdriver to unscrew and remove the battery latch. Place the screw somewhere secure so it doesn't get lost.

Unscrew and remove the battery latch

Step 4: Remove the old battery

Remove the old battery from the compartment

Step 5: Insert the new battery

Insert a new official Awaio CR123A battery. Wait for the confirmation beep indicating successful installation.

Insert the new CR123A battery

Step 6: Reattach the battery latch

Screw the latch firmly back into place.

Screw the battery latch back in place

Step 7: Test the lock

Use the app to verify the lock operates correctly before closing the door.

Step 8: Update battery data in the app

Open the Devices view in the app to find the lock that needs a battery data update.

Open the Devices view in the app Find the lock that needs a battery update

Tap the lock and select the update option to sync the new battery reading to the admin portal.

Locate the lock on the floor map Tap Manage to open the lock and sync the update

Confirm the update is reflected in the Admin Portal.

Updated battery data shown in the Admin Portal

If you have further questions, feel free to contact us via our website chat (awaio.com) or email us at support@awaio.com.